Case Studies

Process Modeling Key to Business Performance Improvement for a Major Services Firm
Process modeling techniques produce $20 million savings and 50% reduction in cycle times for the Company's direct mail marketing activities.

Premier Insurance Company Consolidates Point of Contact with Customers
New processes improve customer satisfaction and contribute to gains in share-of-customer.

Process Redesign Helps Telecom Giant Integrate Operations and Reduce Operating Costs by $2.5 Million
Business process redesign improved customer service and positioned Cox for growth while reducing operating costs by $2.5 million.